Everything about packing correctly and understanding customs — so your parcel arrives without delays, damage or surprise charges.
International couriers bill the higher of what the scale shows (actual kg) or what your box “weighs” by size (volumetric kg). A light but huge carton can cost more than you expect.
Example: A box 50 × 40 × 30 cm → 60,000 ÷ 5000 = 12 kg volumetric. If the scale shows only 6 kg, you still pay for 12 kg chargeable weight.
Always measure your box before calling us — the size calculator on our website does this for you in seconds.
Quick rules our Hyderabad crew applies when they reach your door.
Rigid envelope or hard cardboard — do not fold originals; keep stacks flat.
Airtight jars, absorbent lining, outer carton marked FOOD — THIS SIDE UP.
Roll to save space; seal in ziplocks; avoid loose buttons snagging belts.
Original retail box if you still have it; bubble wrap on all sides; mark FRAGILE.
Each piece wrapped; foam corners; outer label FRAGILE — HANDLE WITH CARE.
Factory seals visible; prescription and pharmacy bill on top — see our medicine courier flow.
Illustrative thresholds — product type and shipping route still change what duty you pay. We advise on your exact lane at booking.
| Country | Duty-free limit | Typical duty rate | Who pays |
|---|---|---|---|
| 🇺🇸 USA | Under USD $800 | About 5–15% above threshold | Recipient |
| 🇬🇧 UK | Under GBP £135 | About 20% VAT above threshold | Recipient |
| 🇨🇦 Canada | Under CAD $20 (gifts CAD $60) | About 5–20% above threshold | Recipient |
| 🇦🇺 Australia | Under AUD $1,000 | About 10% GST above threshold | Recipient |
| 🇦🇪 UAE | Under AED 300 | About 5% VAT above threshold | Recipient |
| 🇩🇪 Germany | Under EUR €45 (gifts) | About 19% VAT above threshold | Recipient |
Some household items feel harmless but still break global courier rules.
Food nuances: Food & pickles guide
We inspect packing and paperwork at your door — Kukatpally, Madhapur, Gachibowli & beyond.
Not listed? We still pick up — WhatsApp your landmark.
Free home pickup · Correct invoices · DHL & FedEx you can track
Packing, volumetric weight & customs from Hyderabad.
Multiply length × width × height in centimetres and divide by 5000 for typical DHL and FedEx air express. The courier bills whichever is higher — scale kg or volumetric kg. Use our dimensional calculator after packing.
Usually the receiver pays duty and taxes to the carrier before delivery unless you arrange a prepaid duties service with us — confirm who pays when booking.
The carrier normally contacts the receiver for paperwork or payment. We send AWB tracking on WhatsApp so you can respond quickly — destination customs makes the final clearance decision.
We prepare the commercial invoice and customs paperwork — you review the item list and sign where needed instead of drafting forms alone.
Sometimes yes when food is sealed and described honestly — we may suggest split boxes if leakage risk or customs wording is cleaner separate. Ask before sealing.
Undeclared or high-value electronics, medicines without supporting papers, restricted foods, loose liquids and shipments above value thresholds — declare clearly and WhatsApp photos when unsure.
Personal items not meant for resale are usually gifts — inventory or stock is commercial. Describe honestly and we advise wording for your destination.
Yes — our Hyderabad team brings bubble wrap, corner protectors and cartons at pickup when you book fragile handling.
Carrier liability limits apply by tariff — ask us about declared value and carrier protection options when you book.
Often yes if we reopen before the carrier uplifts from Hyderabad — we re-weigh and update paperwork. Tell us before the AWB is finalised.
