Terms of Service

Last updated: 25 August 2026 · Effective immediately · Governed by applicable Indian law

1. Acceptance of these terms

These Terms of Service ("Terms") govern your use of:

• The website slpcouriers.in and its sub-pages
• International courier services provided by SLP Express ("we", "us", "SLP")
• WhatsApp, email and phone communication with our team
• Any booking placed through any of the above channels

By booking a shipment, using our website, or sending us your shipping details, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Service description

SLP Express International Couriers is an independent international courier aggregator based in Hyderabad, Telangana, India. We provide:

• Doorstep pickup of parcels across Greater Hyderabad and Secunderabad
• Professional packing using export-grade materials
• Customs documentation preparation (commercial invoice, packing list, KYC)
• Dispatch through partner carriers — DHL Express, FedEx, UPS, Aramex and others
• Door-to-door delivery to 220+ countries via the chosen carrier's network
• AWB-based shipment tracking and WhatsApp delivery notifications

SLP Express is not an "official partner" of any single carrier — we operate as an independent multi-carrier aggregator. Carrier logos and names displayed on our website are trademarks of their respective owners, used here for descriptive purposes only.

3. Your responsibilities as a sender

When you book a shipment with SLP Express, you agree to:

• Declare contents truthfully and completely in writing or via WhatsApp before pickup. Mis-declaration is the leading cause of customs seizures and parcel losses.
• Declare an accurate value of contents in INR. Under-declaration to evade destination customs duty is illegal in most countries and shifts the risk fully to you.
• Provide a valid recipient address including ZIP/postal code, phone number, and email — incomplete addresses cause delivery failures for which SLP is not liable.
• Provide valid sender KYC — Aadhaar or passport copy and PAN where applicable.
• Not ship prohibited items (see Section 4 below). You will indemnify SLP for any consequences of shipping undeclared prohibited items.
• Pack items safely if you self-pack. SLP packing is protective and reduces risk but does not guarantee loss-free or damage-free transit.
• Be available at pickup time on the confirmed slot or appoint someone to hand over the parcel.
• Pay applicable charges at the rate confirmed in writing, including any expressly accepted optional service or shipment cover.

4. Prohibited items

The following items cannot be shipped through SLP Express under any circumstances:

Universally prohibited (IATA Dangerous Goods + Indian Customs)

• Live animals or animal products in fresh form
• Currency, bullion (gold/silver in raw form), negotiable instruments, bonds
• Firearms, ammunition, explosives, fireworks of any kind
• Flammable liquids and solids (petrol, paint, lighter fluid, fireworks)
• Compressed gases (aerosol cans larger than carrier limits, oxygen cylinders)
• Radioactive material, biological samples without medical-courier license
• Corrosive substances (acids, mercury thermometers, batteries leaking electrolyte)
• Magnetised material above carrier threshold
• Lithium battery banks above 100Wh
• Narcotic drugs, psychotropic substances under NDPS Act 1985
• Counterfeit goods, pirated media, items violating intellectual property rights
• Pornographic material, items prohibited by the destination country's laws
• Endangered species under CITES (ivory, tortoise shell, certain seeds)
• Items requiring export licenses you do not possess (eg. dual-use technology, ancient artefacts)

Destination-specific restrictions

Many countries restrict specific items. Common examples:

• USA / FDA: Homemade pickles, fresh fruits, meat-based foods, certain herbal supplements without FDA labelling
• Australia / DAFF: All seeds, all meat products, most dairy, fresh produce, certain herbal items, wooden articles without fumigation certificate
• New Zealand / MPI: Similar to Australia plus restrictions on honey and bee products
• EU: Animal-origin foods without veterinary certificate, raw timber, certain plant material
• Saudi Arabia: Pork products, alcohol, religious materials of non-Islamic faiths in significant quantity

We will advise you on destination-specific rules before pickup. If you ship a prohibited item without our knowledge and the parcel is seized or destroyed, you bear the full loss — no refund, no compensation.

5. Our responsibilities

SLP Express commits to:

• Provide doorstep pickup within the agreed slot or notify you of any delay
• Pack your shipment using export-grade materials following our published packing standards
• Prepare accurate customs documentation based on the contents and values you declare
• Dispatch your shipment via the carrier suited to your destination and timeline
• Provide the AWB / tracking number within 1 business day of carrier handover
• Respond to your service queries via WhatsApp within business hours (9 AM – 8 PM)
• Process refunds promptly per our published Refund Policy
• Maintain confidentiality of your personal data per our Privacy Policy

6. Weight verification

SLP records the parcel's actual weight and dimensions at packing and explains the applicable volumetric calculation. The selected carrier may remeasure a parcel; if a verified difference changes the chargeable weight, SLP provides the measurement evidence and revised amount before collecting an additional charge where practicable. Measurement questions can be raised with supporting evidence.

7. Customs clearance disclaimer

SLP Express prepares and submits customs documentation as required. However, the final decision to clear, hold, inspect, or refuse entry to your parcel rests entirely with the destination country's customs authority. We have no control over and accept no liability for:

• Customs delays — these are determined by the destination authority's workflow
• Customs duties, taxes, VAT, GST or any fees levied by the destination country (these are payable by the recipient unless otherwise pre-arranged)
• Customs holds for inspection or investigation
• Customs seizure of parcels due to undeclared prohibited contents, under-declaration of value, or violation of destination import laws
• Return-to-origin charges levied by customs or carrier if the parcel is refused entry

8. Pricing, taxes and payment

• A confirmed rate is valid for the period stated in the written confirmation and only for the disclosed contents, value, dimensions, weight, postcode and service.
• The written confirmation and tax invoice state GST and what SLP charges include; SLP does not add an undisclosed surcharge after confirmation.
• Destination country duties, taxes and fees (if any) are the recipient's responsibility unless explicitly pre-paid by you with a documented agreement.
• Payment is due at the time of pickup or as per our published terms.
• Available payment methods are confirmed at booking. PAN or additional KYC is requested only when the payment method, shipment, carrier or applicable law requires it.

9. Liability and optional shipment cover

To the extent permitted by law, SLP Express, its directors, employees and contractors are not liable for:

• Indirect, incidental, consequential, special or punitive damages
• Loss of business, loss of profits, loss of opportunity, loss of reputation
• Loss caused by force majeure events (see Refund Policy Section 6)
• Acts or omissions of carriers, customs authorities or other third parties

Nothing in these terms excludes or limits a right or remedy that applicable law does not permit us to exclude or limit.

10. Indemnification

You agree to indemnify, defend, and hold SLP Express, its proprietor, employees, and partner carriers harmless from any claims, damages, costs, penalties, or losses (including legal fees) arising from:

• Your shipment containing prohibited items not disclosed to us at booking
• Misrepresentation or false declaration of contents or value
• Violation of destination country import laws
• Violation of these Terms of Service
• Violation of any applicable Indian law (NDPS Act, Foreign Trade Act, Customs Act, etc.)
• Infringement of any third party's intellectual property or other rights through your shipment

11. Force majeure

SLP Express shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control. See Refund Policy Section 6 for the detailed list.

12. Intellectual property

All content on this website — text, images, logos, design, photographs, videos and the SLP Express trade mark — is the property of Sri Lakshmi Prasanna Enterprises or its licensors and is protected under Indian and international intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our prior written consent. Carrier trade marks (DHL, FedEx, UPS, Aramex) are the property of their respective owners and used here under fair-use / descriptive principles.

13. Modification of these Terms

We may modify these Terms from time to time. The "Last updated" date reflects the current version. Where practicable and legally required, we provide appropriate notice of material changes. A booking remains subject to the written terms accepted for that booking unless applicable law requires otherwise.

14. Termination

We reserve the right to refuse service or terminate our service relationship with you in case of:

• Repeated mis-declaration of contents or value
• Attempted shipment of prohibited items
• Non-payment or fraudulent payment
• Abuse of our staff or partners
• Violation of these Terms

Termination does not relieve you of obligations incurred before the date of termination (eg. payment for shipments already dispatched).

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

16. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding its existence, validity, breach or termination, shall be subject to the exclusive jurisdiction of the competent courts at Hyderabad, Telangana, India.

17. Contact

For any questions about these Terms of Service:

• Email: info@slpcouriers.in (subject: "Terms of Service Query")
• WhatsApp / Phone: +91 99510 83676
• Address: Sri Lakshmi Prasanna Enterprises, Ground Floor, H No 11/A, Karunasri Apartments, Sanjeev Reddy Nagar, Hyderabad, Telangana 500038, India

By using SLP Express services, you confirm that you have read and accept these Terms of Service in their entirety.